Terms & Conditions

Welcome to DH Infotech (legally operating as DH Infotech Solutions), a software development and IT services company based in Jaipur, Rajasthan, India.

By accessing our website (dhinfotech.com), interacting with our digital touchpoints, or engaging our engineering team for services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or commission our services.

These Terms apply to all visitors, clients, partners, and other parties who access or use our services.

DH Infotech provides comprehensive technology services spanning seven core disciplines: Web Development, Mobile App Development, UI/UX Design, AI & Automation, Digital Solutions, Product Development, and IT Consulting.

The specific scope of work, technical architecture, timeline milestones, deliverable requirements, and financial commitments for any engagement will be set forth in a separately executed Statement of Work (SOW), proposal, or written service agreement.

In the event of any direct conflict between these general Terms and an executed SOW signed by both parties, the terms of that specific SOW shall prevail for that engagement.

Every client engagement begins with a documented discovery and planning phase resulting in a defined Statement of Work (SOW). The SOW outlines deliverables, acceptance criteria, milestones, dependencies, and assumptions.

Any requested modifications, feature additions, or architectural changes outside the agreed SOW will be handled via a written Change Order. Change Orders specify the anticipated impact on project costs, resource allocations, and delivery schedules and require mutual written consent before implementation.

Successful software engineering requires active collaboration. To ensure milestone adherence, the Client agrees to:

• Provide timely access to relevant stakeholders, third-party system credentials, design assets, brand guidelines, and copy materials.

• Review deliverables, test builds, and sprint demonstrations promptly, delivering consolidated written feedback within agreed review windows (typically 5 to 7 business days).

• Appoint a primary contact person authorized to make definitive technical and contractual decisions on behalf of the Client.

DH Infotech is not responsible for project delays caused by late feedback, missing assets, or delayed third-party approvals from the Client.

Project pricing may be milestone-based (fixed-fee per deliverable stage) or time-and-materials, as explicitly detailed in the applicable SOW. All fees are quoted in Indian Rupees (INR) or US Dollars (USD) as specified.

Invoices are issued upon milestone completion or according to the agreed schedule and are payable within 14 calendar days of receipt, unless otherwise stated in writing.

Late payments may incur interest at 1.5% per month (or the maximum allowed by law) on outstanding balances. In the event of persistent non-payment exceeding 30 days, DH Infotech reserves the right to suspend active engineering work and withhold deployment credentials until accounts are settled.

Deliverable Ownership: Upon receipt of full and final payment for the applicable project or milestone, all custom code, designs, and bespoke software created specifically for the Client shall become the exclusive intellectual property of the Client.

Background IP: DH Infotech retains ownership of all pre-existing tools, internal boilerplates, custom utility libraries, build scripts, workflows, and algorithmic methods developed prior to or independently of the engagement ("Background IP"). DH Infotech grants the Client a perpetual, non-exclusive, royalty-free license to use any Background IP embedded in the deliverables.

Open-Source Components: Deliverables may include open-source software libraries (such as React, Next.js, or PostgreSQL). Open-source components remain subject to their respective open-source licenses (e.g., MIT, Apache 2.0).

Both DH Infotech and the Client agree to maintain the strict confidentiality of all proprietary technical, financial, and business information shared during the engagement.

Confidential information will not be disclosed to any third party without prior written consent, except to employees, contractors, and legal advisors who have a legitimate need to know and are bound by equivalent confidentiality obligations.

If the parties have executed a separate Non-Disclosure Agreement (NDA), the terms of that NDA shall supplement and take precedence over this section in the event of inconsistency.

Standard of Craft: DH Infotech warrants that all services will be executed in a professional, workmanlike manner adhering to modern software engineering best practices.

30-Day Bug-Fix Warranty: We provide a 30-day warranty period following production launch, during which we will resolve any reproducible defects, broken links, or deviations from the agreed specifications at no additional cost.

Warranty Exclusions: The bug-fix warranty does not cover issues caused by third-party modifications, unauthorized code changes, hosting infrastructure failures, external API outages, or browser updates introduced post-launch.

Except as explicitly set forth herein, all services and deliverables are provided on an "as-is" and "as-available" basis without warranties of uninterrupted uptime or error-free execution.

To the fullest extent permitted by applicable law, neither DH Infotech nor its founders, officers, or contractors shall be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data loss, business interruption, or reputation damage.

In all circumstances, DH Infotech’s aggregate liability arising out of or related to an engagement—whether in contract, tort, or otherwise—shall be strictly limited to the total fees actually paid by the Client to DH Infotech under the specific SOW in the six (6) months preceding the claim.

The Client agrees to defend, indemnify, and hold harmless DH Infotech and its team against any third-party claims, liabilities, damages, and legal costs arising from: (a) Client-provided materials or content infringing third-party intellectual property or privacy rights; (b) the Client’s violation of applicable data protection regulations; or (c) illegal use of software deployed for the Client.

DH Infotech agrees to defend and indemnify the Client against third-party claims alleging that custom code authored solely by DH Infotech infringes recognized copyright or patent rights, provided prompt written notice and control of defense is granted.

Either party may terminate an ongoing engagement for convenience by providing thirty (30) calendar days written notice to the other party.

Either party may terminate immediately for cause if the other party materially breaches any term and fails to cure such breach within fourteen (14) calendar days of receiving written notice.

Upon termination, the Client shall pay DH Infotech for all work completed, hours logged, and non-cancellable expenses incurred up to the effective termination date. Upon payment, DH Infotech will transfer all completed deliverables and code repositories in their current state.

During the term of any active client agreement and for a period of twelve (12) months following its completion or termination, neither party shall directly or indirectly solicit, recruit, hire, or engage any employee or principal contractor of the other party who was actively involved in delivering the project, without prior written agreement.

Modern web and software applications rely heavily on external cloud infrastructure, APIs, database hosts, payment processors, and SaaS tooling (such as AWS, Vercel, Stripe, GitHub, or OpenAI).

The Client acknowledges that DH Infotech does not control these third-party platforms. DH Infotech shall not be held liable for third-party downtime, breaking upstream API modifications, rate limit exhaustion, or account suspension implemented by third-party vendors.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the substantive laws of Rajasthan, India.

The parties agree to attempt in good faith to resolve any dispute through direct senior-level executive negotiation for at least thirty (30) days prior to initiating formal litigation.

If negotiations fail, the competent courts located in Jaipur, Rajasthan, India shall have exclusive jurisdiction over any proceeding.

DH Infotech reserves the right to revise these Terms & Conditions periodically to reflect regulatory updates, architectural best practices, or operational refinements.

When changes are published, the revised version will be posted here with an updated "Last updated" date. Your continued use of our website or commissioning of engineering work following the posting of updates constitutes your acceptance of the revised terms.

If you have questions, notices, or require formal clarification regarding these Terms & Conditions or contractual Statements of Work, please reach out to our legal and management team:

• Email: contact@dhinfotech.com

• Headquarters: Jaipur, Rajasthan, India – 302020

• Company: DH Infotech Solutions